We never train on your data
Your conversations, training data, and customer interactions are never used to train or fine-tune any AI models.
Security
Security you can verify
helpIQ has completed a SOC 2 Type II examination, is GDPR certified, and HIPAA assessed. Your data is encrypted, access-controlled, and never used to train AI models.
Your conversations are yours
As an AI-powered product, we hold ourselves to a higher standard on data handling.
Zero data retention with LLM providers
Messages sent to LLM providers for processing are not used to train models. API inputs and outputs stay outside model training pipelines.
You own your data
Export or delete your data anytime. No lock-in, no data hostage situations. Your content, your conversations, your control.
Compliance certifications
Independently verified by third-party auditors.
SOC 2 Type II
Completed a SOC 2 Type II examination covering security, availability, and confidentiality trust service criteria.
- Security, availability & confidentiality
- Report available for Enterprise customers
GDPR Compliant
Certified compliant with EU General Data Protection Regulation for teams handling EU customer data.
- Data Processing Agreement available
- Subprocessor list published
HIPAA Compliant
Assessed for HIPAA security and privacy requirements with safeguards for protected health information.
- Business Associate Agreement available
- Available on Enterprise plan
How we protect your data
Encryption
All data encrypted in transit with TLS 1.2+ and at rest. No unencrypted data leaves our systems.
Access controls
Role-based permissions control who can access chatbot settings, training data, and chat history.
Infrastructure
Edge-deployed architecture with hardened infrastructure controls and high-availability operations.
Vendor management
All subprocessors are vetted and documented with a transparent published subprocessor list.
Data processing
Data Processing Agreement available for Enterprise customers with GDPR procurement requirements.
Monitoring
Continuous monitoring with automated alerting for anomalous activity across app and infrastructure.
Trust and transparency
Trust portal
Access security documentation, controls, and compliance details for reviews.
Access Trust PortalData Processing Agreement
Enterprise-ready DPA available for teams with GDPR and procurement requirements.
View DPASubprocessors
Transparent list of third-party services that help us deliver the platform.
View ListPrivacy policy
How we collect, use, and protect your personal information.
View policyReady to take helpIQ for a spin?
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