Can I add text content without URLs or files?
Yes. You can enter raw text content directly to train the chatbot.
Can I upload files to train the chatbot?
Yes. CSV, TXT, PDF, DOCX, PPTX, Markdown, and other text-based files are supported.
How long does chatbot training take?
Usually a few minutes, depending on your content volume.
Do you support automatic content refresh?
Yes. Depending on the plan, sync can run monthly, weekly, or daily.
Can I change plans later?
Yes. You can upgrade or downgrade anytime based on your usage.
Do you offer yearly discounts?
Yes. Yearly billing reduces your effective monthly price.
Is there a free trial?
Yes. You can start with a free trial before subscribing.
Do you support enterprise contracts?
Yes. Enterprise plans support custom contracts and procurement flows.
Can I embed the chatbot on my site?
Yes. You get an embed snippet and direct link options.
Do you provide API access?
Yes. API access is available on higher plans.
Which channels are supported?
Web, help centers, and several support platform integrations are available.
Can I connect custom workflows?
Yes. You can integrate custom workflows using webhooks and APIs.
Do you train on our data?
No. Your data is not used to train or fine-tune models.
Do you support SOC 2 / GDPR / HIPAA?
Yes. Compliance support is available based on plan and requirements.
Is data encrypted?
Yes. Data is encrypted in transit and at rest.
Can we request security documents?
Yes. Security documentation is available for review.