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Expert Insights on
AI Customer Support

Guides, announcements, and product playbooks to help modern support teams win with AI.

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FAQs

Have a different question and cannot find the answer you are looking for? Reach out by sending us an email.

Can I add text content without URLs or files?

Yes. You can enter raw text content directly to train the chatbot.

Can I upload files to train the chatbot?

Yes. CSV, TXT, PDF, DOCX, PPTX, Markdown, and other text-based files are supported.

How long does chatbot training take?

Usually a few minutes, depending on your content volume.

Do you support automatic content refresh?

Yes. Depending on the plan, sync can run monthly, weekly, or daily.