Import Training Content
Enter a URL for HelpIQ.io to scan, or upload files, or drop raw text content directly, making it easier than ever to keep your chatbot informed and effective.
Features
The AI chatbot that's an expert on your products
It's like having ChatGPT specifically for your products. Instantly answer your visitors' questions with a personalized chatbot trained on your website content.
- + Personalized onboarding help
- + Friendly pricing as you scale
- + 95+ languages supported
- + 7-day free trial
- + Cancel anytime
Trusted by these leading companies
Everything you need to roll out your own AI chatbot
HelpIQ.io is a production-ready support solution that does the work of a full support staff but at a fraction of the cost.
Training & Customization
Unlock the full potential of your chatbot by customizing its knowledge and appearance.
Q&A Training
Use real chat history to refine and improve your chatbot by providing feedback that allows it to improve with every interaction.
GPT-4.1-mini & GPT-4.1
Choose between two powerful AI models and switch anytime depending on how you want your chatbot to behave. GPT-4.1-mini prioritizes speed while GPT-4.1 prioritizes depth and accuracy.
Embed on Sites
Embed a chatbot on as many sites as you want: your marketing site, in-app, help center, and wherever your users are.
Customize Appearance
Personalize your chatbot to match your brand, using custom logos and colors to provide a cohesive user experience.
Chat Interactions
Enhance user interactions with powerful features such as advanced AI engines, multi-language support, and seamless human escalation.
Quick Prompts
Provide users with digital icebreakers to kick things off. Include frequently asked questions or questions you wish more users would ask.
Chat History
Review each conversation, assess the chatbot's performance, and determine whether visitors' questions were effectively addressed.
Escalate to a Human
While AI can handle most inquiries, some conversations require a human touch. Users can seamlessly transition the conversation to a live agent at the push of a button.
Language Support
Your chatbot is ready to chat in 95 languages. Let visitors ask questions and respond in any language.
Lead Generation
Don't just answer questions, seize opportunities. Your chatbot captures interested visitors' details, allowing you to build a list of potential leads.
Extensions
Extend your chatbot's capabilities with automation, insightful summaries, and powerful integrations.
Functions
Allows users to automate tasks just by interacting with your chatbot. Your chatbot can listen, understand, and interact with other systems based on chat interactions.
Email Summaries
Keep a pulse on chatbot interactions with daily summaries delivered to your inbox and insights into user behavior.
API
Connect HelpIQ.io to any other app you want to sync data to, retrain with new content, and update settings programmatically.
Integrations
With native integrations into platforms like Crisp, Intercom, and Zendesk, your chatbot becomes an extended arm of your existing toolkit.
Security & Compliance
Independently verified security and compliance certifications trusted by healthcare providers and enterprises.
SOC 2 Type II
Completed an independent SOC 2 Type II examination covering security, availability, and confidentiality trust service criteria.
HIPAA Compliant
Safeguards for Protected Health Information. BAA available on Enterprise plan.
Data Encryption
All data encrypted in transit with TLS 1.2+ and at rest.
Role-Based Access
Team member permissions and access controls to manage who can configure chatbots and view conversations.
Data Processing Agreement
DPA available for Enterprise customers for GDPR compliance.
Live demo
See for yourself.
Ask the HelpIQ.io chatbot a question about itself.
Customer testimonials
Don't just take our word for it
"We've got the bot dialled in - we're using GPT-4, have an avenue for escalations to Zendesk, and so far I have no complaints."
Brent Burrows II
Vice President - Retail & Sales at CBS Bahamas
FAQ
Frequently asked questions
Can't find the answer you're looking for? Send us an email and we'll get back to you.
Yes — you can paste raw text directly as training data. No website or file upload is required to get started.
Yes. You can upload CSV, TXT, PDF, DOCX, PPTX, MD, and other text-based files. The chatbot will index the content automatically.
It depends on the volume of content, but most bots are fully trained within a few minutes. You'll see a progress indicator while indexing runs.
Yes — you can book a live demo or try the playground on your free trial account to see the bot respond to your own content.
Growth plans and above support automatic monthly refresh. On any plan you can manually trigger a retrain from the Content section of your chatbot dashboard at any time.
helpIQ supports over 95 languages. The bot detects the visitor's language automatically and responds accordingly — no extra configuration needed.
Yes — every plan includes a 14-day free trial. No credit card is required to start. You'll only be charged if you choose to continue after the trial period.
Each message sent by a visitor to your chatbot counts as one message. Bot replies are not counted separately. Monthly limits reset at the start of each billing cycle.
Yes. Plan changes take effect immediately. Upgrades are prorated for the remainder of the billing period. Downgrades apply at the next renewal date.
If you're not satisfied within the first 14 days of a paid subscription, reach out to support and we'll issue a full refund — no questions asked.
Yes. You can add extra message packs, remove helpIQ branding, or purchase advanced onboarding support without changing your base plan. See the Pricing page for full details.
Yes — our Enterprise plan includes custom chatbot and message limits, dedicated onboarding, SLA-backed support, and advanced compliance options. Contact us to get a quote.
helpIQ uses GPT-4 by default for the highest quality responses. You can also choose GPT-3.5 for faster, lower-cost interactions depending on your use case.
Yes. helpIQ integrates natively with Zendesk and Intercom for ticket sync and escalation. Crisp integration and a REST API for custom workflows are also available on Growth plans and above.
Copy the one-line script tag from your bot's dashboard and paste it just before the closing </body> tag of your website. It works with any HTML-based site, including WordPress and Webflow.
Yes — Growth plans and above include REST API access. You can use it to create bots, push content, query conversations, and build custom integrations or automations.
Yes. You can define escalation triggers so unresolved or flagged conversations are automatically routed to your support team via Zendesk, Intercom, or a custom webhook.
Yes — white-labelling is available as an add-on on any paid plan. Once enabled, the chat widget shows only your branding with no helpIQ attribution.
Yes. All data is encrypted in transit using TLS 1.2+ and encrypted at rest. No unencrypted data ever leaves our infrastructure.
No. Your content and conversation data are never used to train shared or public AI models. Your data is used exclusively to power your own chatbot.
Yes. helpIQ is certified compliant with the EU General Data Protection Regulation. A Data Processing Agreement (DPA) is available for all paid plans, and our subprocessor list is published publicly.
helpIQ has been assessed for HIPAA security and privacy requirements. A signed Business Associate Agreement (BAA) is available on Enterprise plans for customers handling Protected Health Information (PHI).
Yes — helpIQ has completed a SOC 2 Type II examination covering security, availability, and confidentiality trust service criteria. The full report is available to Enterprise customers on request.
Data is stored in SOC 2-certified data centres. EU customers can request data residency within the European Union. Contact our team to confirm the specific region for your account.
Ready to take HelpIQ.io for a spin?
Find out if a personalized AI support chatbot is a good fit for you in just a few hours.
- Personalized onboarding help
- Friendly pricing as you scale
- 95+ languages supported
- 7-day free trial
- Cancel anytime
- SOC 2 Type II compliant